Refund policy
Any payment for NeatCells Pro can be refunded in full within 14 days: a first purchase, a renewal or the lifetime deal. You don't need to give a reason.
How to ask for a refund
- Reply to your receipt email from Dodo Payments, or
- write to replytomeggi@gmail.com from the email address you bought with, with your order number if you have it.
The refund goes back to the card or account you paid with, through Dodo Payments, our merchant of record. Banks usually show it within 5 to 10 working days.
What happens after a refund
The license key stops working and the Pro features turn off. Everything in the free version keeps working, and nothing you collected is locked or deleted.
Cancelling a subscription
Cancelling stops future payments; Pro stays active until the end of the month or year you paid for. Cancelling does not refund the current period by itself: ask for a refund within 14 days of the payment if you want one. Cancel with the link in your receipt email, or write to us and we will do it for you.
After 14 days
Payments are not refundable after 14 days, unless the law where you live says otherwise. If something does not work, write to us anyway: we will try to fix it or find a fair solution.